What types of cell phone repairs do you offer? We offer a wide range of repairs, including screen replacements, battery replacements, charging port repairs, water damage recovery, speakers, cameras, microphones and more. Do you repair all cell phone brands and models? Yes, we repair cell phones from various brands and models, including Apple, Samsung, Google, LG, Motorola and more. How long does a typical cell phone repair take? Repair times can vary depending on the issue, but most common repairs can be completed within 1-2 hours. Do you use genuine parts for repairs? Yes, we use high-quality parts, including genuine components when available, to ensure the best performance and longevity of your device. Is there a warranty on your repairs? We offer a limited 90 day warranty on our repairs, phones and tablets. Do I need an appointment for a repair? Walk-ins are always welcome, and we'll do our best to accommodate your needs. What should I do if my cell phone gets wet? If your phone gets wet, turn it off immediately, and bring it to us as soon as possible. We offer water damage recovery services that may save your device. How much will my repair cost? Repair costs can vary depending on the extent of the damage and the specific model of your cell phone. We provide free diagnostics, and our staff will give you a quote before proceeding with the repair. Do you offer data recovery services? Yes, we offer data recovery services for cell phones that are damaged or not working. We'll do our best to retrieve your important data. We can also transfer the data to a new device. Can I get my cell phone repaired even if I don't know what's wrong with it? Absolutely! We can diagnose the issue for you and provide a solution. We offer free diagnostic services. Do you sell cell phone accessories? Yes, we carry a selection of cell phone accessories, including some cases, chargers,tempered glass screen protectors, and more. What payment methods do you accept? We accept various payment methods, including cash, credit/debit cards, and mobile payment options for your convenience. What should I do if my cell phone won't turn on? If your phone is unresponsive, bring it to our store for a diagnosis. It could be a battery or hardware issue that we can repair. Do you offer same-day repairs? Yes, we strive to complete most repairs on the same day, depending on the availability of parts and the complexity of the issue. Is my data safe during the repair process? As long as the mainboard of your device doesn’t have any issues causing it to not power on properly then all the devices data should remain intact and we do not require your passcode for repairs. What happens if my device cannot be repaired? In rare cases where a repair is not feasible or, we will discuss your options with you, which may include data recovery or the possibility of selling you a new device. Do you offer discounts for multiple repairs or bulk services? We offer discounts on every repair after the first one. Can I get a loaner phone while mine is being repaired? Yes we have loaner phones for free. Please ask about this service when you drop off your device. Is it worth repairing an older cellphone model? Repairing an older model can be cost-effective compared to buying a new phone. We can help you assess whether it's worth repairing. Do you provide software troubleshooting and updates? Can I mail in my cell phone for repairs? Yes, we offer mail-in repair services. Contact us for details on how to safely send in your device and for the proper mailing address. Do you offer discounts for students or senior citizens? We may have special discounts available for students and senior citizens. Inquire about eligibility and discounts when you visit our store. What is the typical cost for a screen replacement? Screen replacement costs can vary depending on the make and model of your cell phone. Please visit our store or contact us for specific pricing. Are your technicians certified? Our technicians are highly trained and experienced in cellphone repairs, and we ensure they stay updated with the latest industry knowledge. Do you provide a price match guarantee? We strive to offer the most competitive prices, but if you find a lower price for the same repair service from a local competitor, we can beat the price normally for the total price on the same grade of part. Please ask for details. How can I prevent future cell phone damage? We can provide tips and recommendations on protecting your cell phone, such as using protective cases and screen protectors. Do you offer trade-in or buyback services for old cell phones? At the moment we do not buy phones from customers but know of other locations that do and can send you in the right direction.. What is the turnaround time for mail-in repairs? The turnaround time for mail-in repairs can vary depending on your location and the type of repair needed. We will provide you with an estimated timeframe when you inquire about mail-in services but most repairs are sent back 1-2 business days after arrival. Do you offer discounts for military personnel or first responders? We may have special discounts available for members of the military and first responders. Please ask about eligibility and discounts when you visit our store. Can you fix software issues like app crashes or slow performance? Yes, we offer software troubleshooting and optimization services to address issues such as app crashes, slow performance, and software updates. What should I do if my cellphone is locked to a specific network carrier? We can assist in unlocking your cell phone from carrier restrictions, making it compatible with other networks if possible. Do you provide a detailed invoice for repair services? Yes, we provide itemized invoices that outline the cost of the repair or items. Can you help with data transfer to a new device? We offer data transfer services to help you seamlessly migrate your data to a new cell phone. Do you offer a loyalty program for repeat customers? No official program at the moment but we always have discounts and deals available for regular customers. What should I do if my phone's screen is unresponsive to touch? Do you offer screen protectors and tempered glass installation services? Yes, we provide screen protector and tempered glass installation to help prevent future screen damage. What is the difference between an OEM and aftermarket screen replacement? OEM (Original Equipment Manufacturer) screens are official components from the phone manufacturer, while aftermarket screens are third-party replacements. We offer both options and can explain the pros and cons of each. As well as LCD and OLED options. Can you diagnose and repair issues with phone cameras, such as blurry photos or camera app crashes? Yes, we can diagnose and repair issues with cell phone cameras to ensure you get the best photo and video quality. Do you offer discounts for bulk repairs from businesses or schools? We may provide discounts for bulk repairs from businesses, schools, or other organizations. Please inquire about our pricing. Is it safe to bring in my phone for repair during the COVID-19 pandemic? Yes, we continue to follow strict safety protocols to protect our customers and staff. This includes sanitization, Lexan dividers, and social distancing measures. What is your policy for handling customer data and privacy? We prioritize customer data privacy and handle your information with care. We only access data when it is a customer request, all information on mainboards left behind is erased or destroyed and all loaner phones get factory reset each time after use to make sure nothing is left on them. Can you repair cell phones that have been physically damaged beyond the screen or battery? Yes, we have experience in repairing various types of physical damage, including damaged frames, buttons, and more. What should I do if my phone keeps overheating? Can you repair cell phones that have been physically bent or warped? We have experience in addressing physical damage, including devices that have been bent or warped. Bring your device in for assessment. What should I do if my phone's battery drains quickly or doesn't hold a charge? Battery issues are common, and we can diagnose whether it's a battery replacement or software-related problem causing the rapid drain. Do you offer pickup and drop-off repair services? Depending on your location, we may provide pickup and drop-off services for your convenience. Please ask about availability in your area. Can you help with cell phone data backup before repairs? Yes, we can assist in backing up your data before starting the repair process to ensure your information is safe. What is the typical cost for repairing a broken headphone jack or audio issues? Repair costs for audio-related issues can vary depending on the specific problem and device model. Please visit our store or contact us for pricing. Do you provide free estimates for repairs? Yes, we offer free diagnostic services and can provide you with an estimate for the cost of repair before proceeding. Can you repair cell phones that have been damaged by a software update or malfunctioning apps? Can you assist with unlocking a forgotten password or PIN on my cell phone? Yes, we can help with password or PIN recovery in most cases. Please bring your device to us for assistance. Do you provide any tips for extending the lifespan of my cell phone battery? We offer advice on battery care, such as avoiding extreme temperatures and optimizing battery usage settings. Can you repair cell phones that have been damaged by physical impacts, such as drops or accidents? We specialize in repairing cell phones that have been damaged by physical impacts, including cracked screens and housing damage. What is the cost of a diagnostic service if I'm unsure of the issue with my cellphone? We offer free diagnostic services to identify the issue with your cell phone. There's no cost for this initial assessment. Do you offer any discounts or promotions for referrals to your store? We may have referral programs in place that reward customers for referring others to our services. Inquire about our referral rewards. Can you assist with cell phone software updates and operating system upgrades? Yes, we can help with software updates and upgrades to ensure your cellphone is running the latest and most secure software. What payment options do you accept for repairs and services? We accept various payment methods, including cash, credit/debit cards, mobile payment apps. Do you offer any discounts or promotions during special occasions or holidays? Yes, we often run special promotions during back to school and Christmas time. Can you replace cell phone back covers or cases if they are damaged? Yes, we can replace back covers or cases for most cellphone models if they are damaged. Are you authorized by cell phone manufacturers for repairs? While we may not be authorized by all manufacturers, we have the expertise and experience to provide high-quality repairs. Can you help with network-related issues like poor signal or dropped calls? Yes, we can diagnose and address network-related problems that affect your cellphone's performance. Is it safe to leave my device with you for an extended period for repairs? Your device will be securely stored during the repair process, and we take precautions to ensure its safety. Devices are held for 90 days. What should I do if my cellphone is running slowly or freezing frequently? Bring your device to us for a diagnosis; we can identify and resolve performance-related issues. Can I watch or observe the repair process while my cellphone is being fixed? Yes, we offer the option for customers to observe the repair process in some cases. Are your repair services available for tablets and other electronic devices, or just cell phones? We offer repair services for iPads tablets and other electronic devices in addition to cell phones. Please check with us for the specific devices we service. What should I do if my phone's software crashes and it's stuck in a boot loop? Bring your device to us, and we can diagnose and resolve software-related issues like boot loops or crashes. What is your policy on recycling or disposing of old or non-repairable devices? - We can provide information on responsible recycling or disposal options for old or non-repairable devices. Do you offer protective services like water-resistant coatings or screen protectors? - Yes, we offer protective services like water-resistant sealings and screen protectors to help safeguard your device. Can you repair cell phones that have been run over ? - We can assess and repair cell phones exposed to traffic and heavy machinery, depending on the extent of the damage. What is the cost for repairing software issues like viruses or malware infections? - Software issue repair costs can vary based on the severity of the problem. Contact us for specific pricing. Can you provide remote technical support for minor software issues or troubleshooting? - We can offer limited remote technical support for some issues. . Do you offer any educational resources or workshops on cellphone maintenance and care? - We offer educational resources and tech support. Can I get a quote for a repair over the phone or online? - While we can provide estimates over the phone or online, it's best to visit our store for a thorough assessment and accurate quote. Do you provide any warranty extensions or protection plans for repairs? - Unfortunately just the 90 day limited warranty at the moment. What should I do if my phone's battery is swelling or bulging? - A swollen battery can be dangerous. Turn off your phone and bring it to us immediately for safe removal and replacement. Can you repair cell phones that have been damaged by water or liquid exposure? - We specialize in water damage recovery services and can assess and repair cell phones exposed to liquid damage. Do you offer expedited repair services for customers with tight schedules? - We understand busy schedules and offer expedited repair services. Please inquire about this option. Can I trust your technicians with my sensitive data and information? - Yes, we handle your data with care and confidentiality during repairs. What happens if my phone experiences the same issue after the repair? - If the issue persists after a repair, we offer a warranty, and we will reevaluate and address the problem at no additional cost within the warranty period. Do you offer screen repair services for curved or edge-display cell phones? - Yes, we can repair screens on cell phones with curved or edge displays. We have the expertise and equipment for such repairs. Can you replace cell phone batteries that are not user-replaceable by the customer? - We can replace batteries in cellphones that have non-user-replaceable batteries. We'll safely open the device and replace the battery for you. Do you offer a warranty for water damage repairs? - We provide a warranty for our water damage repair services, typically covering the same issue for a specified period. Can you repair cell phones that have been exposed to corrosive substances, like saltwater? - We can assess and repair cell phones exposed to corrosive substances like saltwater, although the chances of success may vary. Do you provide services for data backup and recovery in case of severe damage? - Yes, we offer data backup and recovery services for cases of severe damage or data loss. Can you assist with cell phone network unlocking for international use? - We can unlock cell phones for international use, allowing you to use your device with different carriers when traveling abroad. What steps should I take if my phone is lost or stolen? - If your phone is lost or stolen, contact us immediately to discuss options such as locking the device remotely or tracking it if possible. Do you repair cell phones that have been damaged by exposure to extreme humidity or moisture? - We can assess and repair cell phones that have been exposed to extreme humidity or moisture, which can cause damage over time. Can I get a loaner phone while mine is being repaired for an extended period? - We offer loaner phones for extended repair times to keep you connected. What is the typical turnaround time for a software-related issue or troubleshooting service? - The turnaround time for software-related issues may be quicker than hardware repairs and can often be resolved within an hour or two. Can you help with transferring contacts and data from an old phone to a new one? - Yes, we can assist with transferring contacts and data from an old phone to a new one, making the transition seamless. Do you offer any maintenance tips to prevent future cell phone issues? - We can provide tips and guidance on maintaining your cellphone to prevent common issues and prolong its lifespan. Do you provide services for unlocking forgotten screen lock patterns or PINs? - Yes, we can assist with unlocking forgotten screen lock patterns or PINs on some devices. Please bring your phone to us for assessment. Can you repair cell phones that won't turn on or are stuck in a boot loop? - We can diagnose and repair issues with cell phones that won't turn on or are stuck in a boot loop to get your device working again. What is the typical cost for repairing a broken or malfunctioning fingerprint sensor? - Repair costs for fingerprint sensor issues can vary based on the specific device and the extent of the problem. Contact us for pricing. Do you offer services for motherboard or logic board repairs? - Yes, we have the capability to perform motherboard or logic board repairs, which can often save your device from being replaced. Can you assist with cell phone software downgrades if an update causes issues? - We can help with software reinstalling if necessary to resolve issues caused by an update. What is your policy for handling devices that require specialized or hard-to-find parts? - We'll do our best to source specialized or hard-to-find parts for your device, and we'll discuss the timeline and pricing with you. Can you repair cell phones with display discoloration or color calibration problems? - We can address display issues, including discoloration or color calibration problems, to restore your screen's quality. Do you offer data wiping and factory reset services to prepare a device for sale or disposal? - Yes, we can securely wipe your device and perform a factory reset to prepare it for sale or disposal. What should I do if my phone's Wi-Fi or Bluetooth connectivity is unreliable or not working? - Bring your device to us, and we can diagnose and repair issues related to Wi-Fi or Bluetooth connectivity. Can you replace cell phone speakers or microphones that are producing distorted sound or not working? - Yes, we can replace speakers or microphones to address sound quality issues or malfunctions. Do you offer any discounts for nonprofit organizations or charities? - We may have special discounts or programs for nonprofit organizations or charities. Please inquire about eligibility. Can you help with transferring or syncing data between multiple devices? - We can assist with transferring and syncing data between multiple devices, ensuring your information is accessible where you need it. Can you repair or replace cell phone cameras that produce blurry or out-of-focus photos? - We can diagnose and repair or replace malfunctioning cell phone cameras to restore photo and video quality. Do you provide services for fixing issues with touchscreen responsiveness or ghost touches? - Yes, we can address touchscreen issues, including unresponsiveness or ghost touches, to ensure smooth operation. Can you recover data from cell phones with severely damaged screens or non-functioning displays? - We specialize in data recovery even from cell phones with severely damaged screens or non-functioning displays. What should I do if my phone's microphone or speaker is not working correctly during calls? - Bring your device to us, and we can diagnose and repair microphone or speaker issues affecting call quality. Do you offer services for solving overheating problems in cell phones? - We can diagnose and resolve overheating issues in cell phones, which can be caused by various factors. Can you repair cell phones with issues related to GPS accuracy or location services? - We can address problems with GPS accuracy or location services to ensure accurate navigation and location-based apps. What is the cost for repairing cell phones with broken or malfunctioning power buttons or volume buttons? - Repair costs for broken or malfunctioning buttons can vary based on the specific issue and device. Contact us for pricing. Do you offer expedited shipping for mail-in repairs for customers outside the local area? - Yes, we can arrange expedited shipping for mail-in repairs to accommodate customers outside our local area. Can you replace or repair cell phone antennas for improved signal reception? - We can replace or repair cell phone antennas to enhance signal reception and call quality. What happens if my device encounters a problem shortly after the warranty period expires? - We understand that issues can arise, and we're here to assist. While the warranty period may have ended, we'll assess and repair the problem as needed. Do you provide technical support for cellphone accessories or peripherals purchased from your store? - We can offer technical support and assistance with accessories or peripherals purchased from our store. Can you repair or replace cell phone charging ports that are loose or not functioning correctly? - Yes, we can clean, repair or replace charging ports that are loose or experiencing charging issues. Can you help with restoring deleted data or files from my cell phone? - We provide data recovery services, we do not recover all deleted data ourselves but can send you in the right direction What is the typical cost for repairing a cellphone with a broken or unresponsive home button? - Repair costs for home button issues can vary based on the specific device and complexity. Contact us for pricing. Can you repair cell phones that have been exposed to extreme cold temperatures and are not functioning correctly? - We can assess and repair cell phones exposed to extreme cold temperatures that may be affecting their performance. Do you offer services for solving issues with apps crashing or freezing on my cell phone? - Yes, we can diagnose and resolve issues with apps crashing or freezing on your cell phone. Can you provide advice on protecting my cell phone from viruses and malware? - We offer guidance on protecting your cell phone from viruses and malware and can assist with virus removal if needed. Do you have a referral program that rewards customers for referring friends and family? - Ask us about our referral rewards. Can you repair or replace cell phone earpieces or speakers that produce distorted or muffled sound? - We can diagnose and repair or replace earpieces or speakers that produce distorted or muffled sound during calls. What should I do if my phone's screen displays strange colors or artifacts? - Bring your device to us, and we can diagnose and address screen display issues, such as strange colors or artifacts. Do you offer services for resolving cellphone software conflicts or compatibility issues? - We can assist with resolving software conflicts and compatibility issues that may be causing problems on your cell phone. Can you provide advice on choosing the right protective case or screen protector for my cell phone? - We offer recommendations on selecting the right protective case or screen protector to suit your needs and device. Do you provide technical support or assistance for unlocking bootloader or rooting procedures on cell phones? - We can offer guidance and technical support for unlocking bootloaders or rooting procedures, depending on your device and requirements. Can you help with transferring contacts and data between different smartphone operating systems (e.g., Android to iPhone)? - We can assist with transferring contacts and data between different smartphone operating systems to make the transition seamless. Do you provide services for fixing problems related to cell phone software updates or system crashes? - We can diagnose and repair issues caused by software updates or system crashes to ensure your device functions correctly. What should I do if my phone's battery life has significantly decreased over time? - Bring your device to us for a battery assessment. We can determine if it needs replacement or if other factors are affecting battery life. What is the typical cost for repairing a malfunctioning or unresponsive headphone jack? - Repair costs for headphone jack issues can vary depending on the device and complexity. Contact us for pricing. Do you offer diagnostic services for issues that are not immediately apparent? - Yes, we provide comprehensive diagnostic services to identify and address issues that may not be immediately apparent. Can you assist with restoring deleted text messages, call logs, or other specific data on my cell phone? - We offer data recovery services to help restore specific data types on your cell phone in certain cases. What measures do you take to ensure my personal data is secure during repairs and data transfers? - We have strict data security protocols in place to safeguard your personal data during repairs and data transfers. Can you provide advice on optimizing cell phone performance and storage space? - We can offer tips and guidance on optimizing your cellphone's performance and managing storage space effectively. Do you offer services for resolving issues related to cell phone overheating or excessive battery drain? - We can diagnose and address problems related to cell phone overheating or excessive battery drain. What is your policy for handling and disposing of old or damaged cell phone batteries? - We follow responsible procedures for handling and disposing of old or damaged cell phone batteries in an environmentally friendly manner. Can you assist with network-related issues such as poor Wi-Fi connectivity or mobile data problems? - Yes, we can diagnose and resolve network-related issues affecting Wi-Fi and mobile data connections. Do you offer services for repairing or replacing cell phone rear cameras for better photo quality? - We can repair or replace rear cameras to enhance photo and video quality on your cell phone. What is your policy for handling devices with physical or liquid damage during the repair process? - We take precautions to handle devices with physical or liquid damage safely during the repair process. Can you help with issues related to cell phone call quality or microphone problems during calls? - We can diagnose and repair issues affecting call quality or microphone problems during calls. Do you offer services for addressing problems with cell phone Bluetooth connectivity or pairing issues? - We can assist with resolving Bluetooth connectivity or pairing issues to ensure your device works seamlessly with other devices. Can you repair or replace cell phone screens that have unusual display artifacts or lines? - We can address screen display issues, including unusual artifacts or lines on the screen. What should I do if my phone's touchscreen is unresponsive or has dead spots? - Bring your device to us, and we can diagnose and repair touchscreen issues that cause unresponsiveness or dead spots. Do you offer any environmentally friendly or sustainable repair options? - We may offer environmentally friendly repair options, such as using recycled parts or minimizing waste. Inquire about our sustainability practices. Can you assist with issues related to cell phone email setup or syncing problems? - We can provide assistance with email setup and resolve syncing problems on your cell phone. What steps should I take if my phone is exposed to chemicals or corrosive substances? - If your phone is exposed to chemicals or corrosive substances, turn it off and bring it to us immediately for assessment and possible repair. Can you repair or replace cell phone charging cables and accessories that are not functioning correctly? - We can repair or replace malfunctioning charging cables and accessories to ensure reliable charging. Do you offer technical support for software customization or modifications on cell phones? - We can offer guidance and limited technical support for software customization or modifications, depending on your needs. Can you repair or replace cell phone back covers or cases if they are cracked or damaged? - We can repair or replace cracked or damaged back covers or cases to protect your device. What is the typical turnaround time for common cellphone repairs like screen replacements? - The turnaround time for common repairs like screen replacements can vary but is often completed within an hour. Do you offer a price estimation tool on your website for common repair services? - As prices on cell phone parts change and get cheaper all the time we have to provide a quote to make sure you get up to date pricing. Can you provide guidance on preventing common cell phone issues like screen scratches or water damage? - We offer tips and advice on preventing common cell phone issues, such as using screen protectors or waterproof cases. Do you have a policy for contactless payments or remote payment options to minimize in-person contact? - We offer contactless payment options or remote payment methods to minimize in-person contact when needed. Can you assist with unlocking cell phones from specific carriers for greater flexibility in choosing a service provider? - We can assist with carrier unlocking services to provide greater flexibility in choosing your service provider. Can you repair or replace cell phone charging ports that are loose or not making a proper connection? - We can repair or replace loose or malfunctioning charging ports to ensure reliable charging. Do you provide repair services for vintage or classic cellphones as collector's items? - We may offer repair services for vintage or classic cell phones, preserving them as collector's items. Can you assist with issues related to cell phone screen mirroring or connecting to external displays? - We can help troubleshoot and resolve issues related to screen mirroring or connecting to external displays. Do you offer personalized recommendations for cellphone accessories or upgrades to enhance performance or functionality? - We can provide personalized recommendations for accessories or upgrades to enhance your cellphone's performance or functionality. Where is your cellphone repair shop located? We are located at 3861 15th Ave Prince George BC. What are your store hours of operation? We are open from 11:45AM to 6PM MON-FRI 11:45AM to 3PM SAT and closed Sunday and holidays. Do I need to schedule an appointment for a repair, or can I walk in? Walk-ins are standard and most devices are fixed right away but it is best to check first to make sure we have the parts needed in stock. What types of cellphone repairs do you offer? We offer a wide range of cell phone repair services, including screen replacements, battery replacements, charger ports, tablet repair, peakers, microphones, LCD or OLED replacement, data backup and recovery and more. What cell phone brands and models do you repair? We repair most major cellphone brands and models.Apple iPhone and iPad, Motorola, LG, Samsung, ZTE, Alcatel, Huawei and more. Feel free to contact us to confirm if your specific model is covered. Do you use original manufacturer parts for repairs? We use high-quality replacement parts, which may include original manufacturer parts or OEM-equivalent parts We also stock the highest grade of aftermarket parts as well as cheaper options. How long does a typical cell phone repair take? Repair times can vary depending on the issue and model, but many repairs are completed within an hour or two. Do you sell cell phones? Yes. We carry almost all major brands and models of used cell phones including some that are refurbished. Do you sell iPads and tablets? We rarely have tablets or iPads for sale. Can you change the color of my phone or change the back color? Yes, we change the color of a phone or the back of a phone to a color option that is available. Can you give me a price quote? Prices are lowered all the time you will need to call text or message directly for a price.